Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call us, fill out a form, or book an appointment. We also collect details about your HVAC system and the service you need, such as the type of equipment, the problem you're having, and your preferred appointment times.
When you visit our website, we automatically collect certain technical information. This includes your IP address, browser type, device type, operating system, pages you view, and the time and date of your visit. We use cookies and similar tools to gather this data, which helps us understand how people use our site and improve your experience.
How We Use Information
We use your information to provide and improve our HVAC services. That means scheduling appointments, sending a technician to your home or business, diagnosing and repairing your system, and following up on the work we performed. We also use your contact details to send appointment reminders, service updates, and answer your questions.
With your permission, we may send you promotional emails or text messages about seasonal maintenance, special offers, or new services. You can opt out of these communications at any time. We also use website usage data to analyze trends, administer the site, and gather broad demographic information for internal use.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you interact with our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted).
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect certain features of our website. We do not use cookies to collect sensitive personal information like your payment details.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to help us understand how visitors use our website. These tools collect information sent by your browser, including pages visited, time spent on the site, and other anonymous usage data. This information is used to improve our site and make it more useful to you.
We may also use third-party service providers for functions like appointment scheduling, email delivery, and customer relationship management. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep your information confidential. For example, we might share your address with a dispatcher or a technician to complete your service call.
We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. This means we retain your contact and service history for as long as you are an active customer and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it. If you request that we delete your data, we will do so unless we are required by law to keep it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include physical, electronic, and managerial procedures to safeguard the information we collect. For example, we use secure servers and encryption for sensitive data transmitted online.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. We encourage you to use caution when sharing personal information online.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing of your data. To exercise any of these rights, please contact us using the information at the bottom of this page. We will respond to your request within a reasonable timeframe.
If you have opted in to receive marketing communications, you can opt out at any time by following the unsubscribe instructions in those messages or by contacting us directly. Please note that even if you opt out of marketing, we may still send you transactional or service-related messages.
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on this page and revise the effective date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.